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Our Approach


Approach to Healthcare Collections

At FHA, our core approach to optimizing your cash receipt goals is to create one-on-one contact with the debtor. This one-on-one approach has translated to a greater public relations acuity and the best recoveries our clients have ever experienced.

A critical component in FHA's collection account strategy is the determination of ability and willingness to pay. FHA utilizes scoring models to assist in determining the appropriate strategies that should be utilized in the pursuit payment in full. FHA obtains patient financial profiles including FICO Score and rough income estimates via batched credit scoring (soft inquiry - does not affect credit score) Collectors discern financial standing prior to payment negotiation.

FHA utilizes credit scoring and modeling to help place patients within the following matrix:

Based on scoring and protocols specified by the client, several different work strategies may be implemented that include phone contact and letter series.